ITIL 4 Specialist: HVIT | ITIL4™ Specialist: High-Velocity IT
 
COURSE OVERVIEW:
This course provides those IT leaders, practitioners and support staff who already hold the ITIL™ 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL™ 4 best practice service value system featured in the latest guidelines.
 
WHAT YOU'LL LEARN:
The course will help students to understand: -
Understand concepts regarding the high -velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL™ ‘operating model’
Understand the importance of the ITIL™ Guiding Principles and other fundamental concepts for delivering high velocity IT
Know how to contribute to achieving value with digital product
 
PREREQUISITES:
ITIL™ 4 Foundation
 
RELATED CERTIFICATIONS:
This course will prepare students to take the ITIL™ Specialist: HVIT Certification
 
WHO SHOULD ATTEND:
Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environment
 
OUTLINE:
Module 1: Course Introduction
Course Overview
Course Learning Objectives
Target Audience
Characteristics
ITIL™ 4 Certification Scheme
Course Components
Course Agenda
Exercises
Case Study: Axle Car Hire
Exam Details
Module 2: Introduction to High-Velocity IT
High-Velocity IT
Digital Technology
Digital Organizations
Digital Transformation
Module-End Exercise
Summary Key Points
Module 3: High-Velocity IT Approaches          
Relevance of High-Velocity IT Approaches
High-Velocity IT Approaches in Detail
Module-End Exercise
Summary Key Points
Module 4: High-Velocity IT Operating Models
Introduction
Itil Perspective
High-Velocity IT Aspects
High-Velocity IT Applications
Module-End Exercise
Summary Key Points
Module 5: ITIL™ Building Blocks for High-Velocity IT
Digital Product Lifecycle
Service Value Streams
Four Dimensions of Service Management
Four Dimensions of Service Management
Itil Management Practices
Module-End Exercise
Summary Key Points
Day-End Exercise
Module 6: High-Velocity IT Culture       
Key Behavior Patterns
ITIL™ Guiding Principles
Module-End Exercise
Summary Key Points
Module 7: Supporting Models and Concepts for Purpose  
Ethics
Design Thinking
Module-End Exercise
Summary Key Points
Module 8: Supporting Models and Concepts for People
Reconstructing for Service Agility
Safety Culture
Stress Prevention
Module-End Exercise
Summary Key Points
Module 9: Supporting Models and Concepts for Progress
Working in Complex Environments
Lean Culture
ITIL™ Continual Improvement Model
Module 10: High-Velocity IT Objectives and Techniques
High-Velocity IT Objectives
High-Velocity IT Techniques
Module-End Exercise
Summary Key Points
Module 11: Techniques for Val uable Investments    
Valuable Investments – The Measurement Criteria
Valuable Investments – Need and Benefits
Digital Product Lifecycle and Potential Value Realization
Prioritization Techniques
Minimum Viable Products and Services
Product/Service Ownership
A/B Testing
Module-End Exercise
Summary Key Points
Module 12: Techniques for Fast Developments         
Basic Concepts Related to Fast Development
Infrastructure as Code
REVIEWS
Continual Business Analysis
Continuous Integration / Continuous Delivery (CI/CD)
Continuous Testing
Kanban
Module-End Exercise
Summary Key Points
Day-End Exercise
Module 13: Techniques for resilient Operations           
Introduction to Resilient operations
Technical Debt
Chaos Engineering
Definition of Done
Version control
Algorithmic IT Operations
ChatOps
Site Reliability Engineering (Sre)
Module-End Exercise
Summary Key Points
Module 14: Techniques for Co-created Value  
Basic concepts of co-created value
Service experience
Module-End Exercise
Summary Key Points
Module 15: Techniques for Assured Conformance
Introduction to Assured Conformance
DevOps Audit Defense Toolkit
DevSecOps
Peer Review
Module-End Exercise
Summary Key Points
Day-End Exercise
 
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