CLICA | Implementing Cisco Collaboration Applications
 
The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification
 
Objectives
Configure Cisco Unity Connection integration 
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers 
Configure and troubleshoot Cisco Unity Express 
Describe SSO for Cisco Unified Communications applications 
Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications 
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality 
Configure and troubleshoot Chat rooms and message archiving 
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence 
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server 
Configure call recording and monitoring
 
How you'll benefit
This course will help you:
Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
Prepare for the 300-810 CLICA exam
 
Who should enroll
Collaboration engineers
Collaboration administrators
 
Technology areas
Collaboration
 
Prerequisites
Before taking this offering, you should have:
Basic understanding of networking technologies 
Basic understanding of voice and video 
Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks
 
Course Outline
Module 1: Cisco Unity Connection Integration 
Module 2: Cisco Unity Connection Call Handlers 
Module 3: Cisco Unity Connection Troubleshooting 
Module 4: SSO for Cisco Unified Communications Applications 
Module 5: Cisco IM and Presence and Cloud Messaging 
Module 6: Cisco IM and Presence and Jabber Customization 
Module 7: Cisco IM and Presence Compliance Message Archiving 
Module 8: Webex App Troubleshooting 
Module 9: Cisco Unified Attendant Console 
Module 10: Call Recording and Monitoring
Lab Outline
Discovery 1: Integrate and Set Up Cisco Unity Connection 
Discovery 2: Configure Cisco Unity Connection Call Handlers 
Discovery 3: Implement Toll Fraud Prevention 
Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers 
Discovery 5: Troubleshoot Cisco Unity Connection 
Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability 
Discovery 7: Implement Cisco Jabber 
Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence 
Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality 
Discovery 10: Enable Message Archiving and Chat Rooms  
Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection 
Discovery 12: Integrate Cisco Unified Attendant Console Advanced 
Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution   
Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring   
 
Descargue el temario para conocer el detalle completo de los contenidos.
 
Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.